Before you start filling out a verification form or try to go through the verification process make sure that you familiarize yourself with the verification requirements of the company. Some businesses require a specific document and it is important to have it at hand.
Before the verification starts you will have to provide your personal information. Make sure all the data you have provided are correct. Use your full legal name. The information must match the data on your identity document. Double-check the spelling to make sure there are no typos.
Fully-Verified accepts passports, ID cards and, driver’s licenses. Make sure your ID is not expired or physically damaged. You will need to show your document during the verification so it is important that you have it at hand and do not go looking for it during the verification process. Choose the correct identity document type for the verification.
Make sure your device has a good quality camera and a stable internet connection. It is vital to take good-quality pictures of the identity document. Most of the verification fails because of the bad camera or internet quality. Especially when using a desktop/laptop, which usually has a poor camera quality. You may also be asked to download our mobile app as an alternative method and give temporary access to your camera and microphone to complete the verification. That will help you to go through the verification process more smoothly. Remember to also use one of the recommended browsers for your device.
Avoid loud and populated places. The people in them may disrupt the verification process which will cause a failed verification. Some businesses require you to be alone during the verification and your surroundings have an impact on your verification process.
Some businesses allow for friendly assistance during the verification. Some also allow the presence of a translator. However, it is best to go through the verification on your own, without any interruptions. It is a process that you must go through of your own volition and no one can coerce you to do that.
Take time to go through the verification process. Usually, our live-verification process takes from 5 to 7 minutes, and our automated process about a minute!
Don’t disappear from the view of the camera. You need to be visible through the whole verification process so make sure that you have everything ready and that you will not be interrupted.
Follow the instructions that you are given. For a live-verification process, you will be asked to remove your glasses for a moment. Don’t stress that you won’t be able to see anything, we only need to take a picture of you. We will also need to check the security features on your document, follow our instructions and movements and it will only take a couple of seconds.
If you’re using an ID card or driver’s license, you will need to show both sides of the document. If you are using your passport you will need to show the information page. It’s the page with your picture and personal details. Make sure the full page is visible, which includes the machine-readable zone at the bottom of the page. Don’t cover any security features with your fingers, they are a vital part of the document that confirms the security and authenticity of the ID.
This may be a lot of information to process, but you don’t need to remember everything. Successful verification really isn’t that hard! Our operators will be there to help you and guide you through the process. Should you have any questions it is always good to reach out to the service that you are verifying yourself for.
Fully-Verified was created as answer to its founders collectively losing over $150 000 to various types of fraud in their eCommerce businesses.