Personal

You will need:

• A computer with a webcam or a mobile phone with a camera.
• Valid identity document.
• A stable Internet connection.

Usually, video identity verification with a specialist takes 5-7 minutes. Automated identity verification can be completed in under one minute!

You will need:

• A computer with a webcam or a mobile phone with a camera.
• Valid identity document.
• A stable Internet connection.

Before submitting photos for review, make sure that the document on the provided photos is:

• Readable
• Make sure that the whole page/sides of the document are fully visible and that your fingers or light reflections are not covering any information on the identity document.
• Use a device with a high-resolution camera (mobile devices are recommended).
• Use an identity document that we support. Fully-Verified accepts international passports, national ID cards, and driving licences. The document:
  • must include a photograph of the document owner,
  • can’t be written by hand, and all personal data must be machine written.

For a full list of supported documents, contact us here.

Our identity verification is free for you as a user.

You will be informed by email when the identity verification process is complete. You will see the result on the account you were signing up for, or it will be provided by the company for which you completed your identification.

We only collect data related to the identity verification procedure. After your identity verification, your data is safely stored for a limited amount of time. Afterward, it’s deleted. For more information, please see our privacy policy.

Yes, it will be encrypted to ensure the highest level of security. For more information, please see our privacy policy.

Document reading and automated authentication (OCR)

Image quality requirements of document images captured by any device are necessary for successful document authentication and image processing.

Good lighting

Good lighting helps to achieve better OCR results. If the image is too dark or too bright, the document might not be processed successfully.

Avoid reflections

Glares and reflections interfere with processing and reduce data extraction accuracy.

Focus and sharpness and resolution of the image

Make sure the image is clear and there are no blurred areas. To achieve a good quality of recognition of identification documents, we recommend that you provide images captured by a camera with a resolution of 1920×1080.

Angle

The tilt angle of the document should not exceed 10 degrees in any direction (horizontal or vertical).

Margins (too small)

Make sure there is minimal space around the document. It is recommended that the document takes up 70-80% of the image.

Margins (too big)

Make sure the space around the document does not take up more than 20-30% of the image. It is recommended that the document takes up 70-80% of the image.

Contrast The document should be in clear contrast to the background. A light-colored document on a light background, as well as a dark-colored document on a dark background, might not be recognized.

If you see a message that the link to your identification process is no longer valid, it can’t be used again. Please create the new one or ask the company that you are identifying for a new link.

If you have any questions, please contact us here.

Please make sure your document is not handwritten and has a foto of the document owner. 

The document can also be automatically rejected if the quality of the picture is too low: blurry, with glares, or in a shadow.

Make sure to follow our recommendations for image requirements and try again! You can try to take a photo of the document multiple times during one session.

Your liveness check can be rejected if:

• you are not following the instructions provided on the screen,
• The room is too dark, or you are in direct light,
• You are wearing a hat or glasses.

Make sure that you are in a well-lit room, your face is fully visible, and follow the instructions provided on the screen

If you’ve tried to complete the check too many times within a short amount of time, your device might get locked out temporarily before you can continue and try again. Wait patiently time period indicated by instructions and retry. 

Auto-Verify verification is an automated identification that supports end-users during the process. The identification consists of a few steps:

1. Provide information on the identity document that will be used for identification: choose the country of issue and document type from the list.
2. Go through the liveness check. The scan takes a few seconds to prove the person’s liveness. During the check, we will take a portrait photo (selfie) of you without any additional action from their side (passive photo capture).
3. Take a photo of the identity document, The document type will be recognised, and if it is a passport, only one photo will be required. If it is a card, we will ask for front and back photos of the document. The photo will be captured automatically as long as the entire document is visible. We will also recognize the document type and inform them if it is not supported.
4. The process is finished! In the background, Fully-Verified will automatically process the gathered verification materials and evaluates whether the identity claim is accepted or rejected.

Automated identity verification is a quick, convenient method of verifying your identity online. It is completed without the assistance of a verification specialist. You only need to take a selfie, a photo of your document, and those are automatically sent to Fully-Verified for review. The entire process is recorded on video.

Video identification is a quick, convenient, and incredibly secure method of verifying your identity online. The identification is carried out through a video chat between you and our verification specialist. The verification specialist will take a photo of you and your identity document while completing all the required checks in the meantime. You will also be asked to show your document to the camera and tilt it under different angles to reveal the holograms and other security features on it. The entire process is recorded on video.