Let me give you an example. The online payments service forces customers to fill out a lengthy and detailed Know Your Customer (KYC) form before they can create an account. Do you think it is a good idea to do it that way? The answer is simple. No, it’s not.
This approach makes onboarding more complicated and time-consuming than it needs to be. The solution is simple: make the service easy to use right from the start. For the service to be used without friction, it needs to be slit into digestible and easy-to-follow parts.
This means that during the registration, a person only would have to provide basic information such as full name, age, gender, etc. After that, clients would be guided through the process of KYC where the remaining information is obtained in an easy way (often automatically) As soon as this is completed they are presented with access to their account on the website. Once they have logged in, they can transfer money.
It’s almost always mandatory to verify users’ identity when they sign up for any finance-related platform. Imagine that a user issues a payment card from an online crypto exchange. Both customer and the company’s CEO expect that the user will get the card delivery confirmation right after the process is completed.