Frequently Asked Questions
Business
General
Fully-Verified offers a video identification solution where users’ identity and documents can be verified during a live video stream with the presence of a human verification specialist.
Fully-Verified also offers an automated video identification solution where the same can be done without the presence of human verification specialist. All the user has to do is follow the on-screen instructions: capture a selfie, pictures of the document, and perform liveness check.
Yes, Fully-Verified services are well suited to verify the age of your customers. Our software extracts the date of birth from the identity documents and automatically calculates the age of the document owner.
Our identity verification process is designed to be simple, quick, and convenient. Fully-Verified provides a multichannel solution that enables customers to verify themselves using mobile phones and the desktop and mobile Web whenever and where they want to. The whole process takes only a few minutes, and we provide instructions throughout the whole process.
They will need only:
- A computer with a webcam or a mobile phone with a camera.
- Valid identity document.
- A stable Internet connection.
Yes, it can be integrated through our API. The process is very easy to implement. To know more, contact us here.
Fully Verified provides banking-grade identity verification with speed and accuracy. We proudly present a solution that can verify customers quickly with ease and convenience without sacrificing security and AML compliance on the way.
We based our identity verification process on video stream to eliminate the possibility of using printed photos of documents and selfies, pre-recorded videos, 2D, and 3D masks or any other spoofing method.
Live video-verifications, with a trained specialist backed by AI. A quick, convenient, and incredibly secure method of verifying your customers' identity.
During a video identification, users and their documents are verified on a live-video call with a verification specialist. Process is backed by automated document and face recognition scan.
Self-Verify is a secure, automated service for onboarding new users
In contrast to our competitors, our process is completely recorded on live video from beginning to end, rather than only partially recorded or relying solely on pictures that may have been sent by anyone. This provides you with a comprehensive view of everything that occurred, and irrefutable evidence for future reference.
Auto-Verify is a fully automated identification solution.
It is designed to:
- Increase pass rates by providing support and real-time feedback to end-users during the process to ensure the highest quality of the verification materials.
- Provide a secure identity verification process that protects from the most common threats and new emerging ones.
- Designed to keep the process quick and simple for the end-user, cost and time effective for our clients.
The distinguishing feature that differentiates it from most common automated identity verification checks is that it makes it impossible to pass using:
- photos displayed on screens.
- deepfakes or camera injections and takeovers.
The flow design is focused on delivering high pass rates and increasing first-try success rates. It includes:
- Real-time feedback - during the photo-taking process and right after and enforcing a retry if needed.
- Instructions are provided before each step and when a retry is required regarding the photo requirements.
It is designed with safety in mind:
- Encrypted at rest and in transit.
- All data is processed and kept within the EU.
- We do not keep more data than is necessary for the audit trail - failed photos that require a retry are removed, 3D map of the end-user is not stored longer than it is needed to perform the face match with the identity document.
- Using certified and highly proven liveness solution.
Verify your user's residence address and other supporting documents with ease. Users can upload their Proof of Address documents for full authentication, which includes:
- Comparison of the provided input data with the data from the document.
- Document authenticity check.
Accepting different documents, i.e., bank statements, utility bills, or invoices. The documents are available for viewing and download in your Customer Dashboard or via API.
Fully-Verified supports sending a text message with a verification code (TAN) that can be provided by the user as an additional authentication method during the Live-Verify verification type.
Identity Verification process
At Fully-Verified, identity verifications consist of three elements:
- Automated face recognition and matching (Our algorithms check if the face of the person presenting the document is the same as the face of the picture on the document).
- Document authentication that combines OCR reading and data matching with automated checks for the document’s authenticity and presence.
- Liveness check.
All the gathered data is available for viewing and download in Customer Dashboard or via API.
To guarantee the highest level of security on each document, a series of checks are performed by AI, and if such a solution is chosen, additionally by a human verification specialist.
- AI checks MRZ, checksums, and data consistency.
- The software reads the document and extracts all the information written on it (from the name of the owner, date of birth, and expiration date to issuing authority).
- Comparison to government templates, looking for any signs of manipulation or forgery, verifying fonts.
- Check of document edges, holograms, and other security features visible under different angles.
Yes, for an additional charge. Fully-Verified offers global coverage of sanctions, watchlists, and PEPs.
Our global data sources are continuously updated, reflecting the ever-changing risks to corporates and financial institutions in their dealings with global counterparties. The data includes millions of profiles on high-risk individuals and corporations worldwide. We cover almost 350 databases.
You can test the solution for free; just contact us here.
We support international passports, national identity cards, and driving licenses from more than 200 countries. For a detailed list, contact us here.
Offer and pricing
The Full Service model allows you to move all the burden of verifying customers from your company to Fully Verified. Our verification specialists will perform identity verifications of your customers, and you will get the results. Focus on your company's growth and leave the identity verification to experts!
In the SaaS model, we only provide our software, and you can assign your own employees, to perform identity verifications. You will receive a ready-to-use package, which covers everything required to deliver video identifications. Verifications are carried out through our easy-to-use interface.
Possible verification results are “Success” or “Failed” for completed verifications. Successful means that all details were correct, and we were able to verify someone’s identity. Fail means that some of the details were incorrect or that there was a fraud attempt.
The last verification status is “Unverified”, which is given to verifications that couldn’t be completed due to, for example, technical problems such as the end-user dropping out of a call and not completing the process.
We only charge for successful ones and when we detect fraudsters. We never charge for incomplete verifications! Our minimum fee charge already includes a number of verifications. For more information about pricing, contact us here.
Depending on the solution, we support Mozilla Firefox, Google Chrome, and Safari for mobile and desktop browsers.
Please contact us here, and we will provide you with access.
Please contact us here, and we will provide that to you.
At many touchpoints, we offer the end-user in case any issue arises contact us at: support@fully-verified.com.
Fully-Verified ensures that private and sensitive data is protected and kept safe.
Gathered personal data is encrypted at rest and in-transit to ensure its safety.
Our Customers decide themselves for how long the data will be kept by Fully-Verified, by stating fixed periods for data storage. Our standard data storage period is 30 days, but it can be extended to years if our Customers wish to.
Fully-Verified never keeps the data indefinitely.
Our data centers are placed in European Union.
Data gathered and processed for the Auto-Verify verification process is stored and processed entirely on the Fully-Verified servers within the EU.
Data gathered and processed for Live-Verify and Self-Verify verification process is stored and processed on the Fully-Verified servers within the EU. Some of the data is disclosed to our carefully chosen sub-processor, who helps us with media processing.
Fully-Verified was created as answer to its founders collectively losing over $150 000 to various types of fraud in their eCommerce businesses.
