In an age when consumers expect everything to be available at their fingertips, swift and frictionless customer onboarding is essential to keeping them satisfied with your business.
A customer’s first impression of your company will come from their onboarding experience. That will determine whether they become engaged users or churn before starting. Creating a smooth and enjoyable onboarding process is essential for any business. Still, it can be especially challenging for companies in the digital age where customers expect an immediate, personalized, and intuitive experience.
Digital onboarding refers to the process of engaging with new customers using an online medium, such as a mobile device or a computer. It encompasses several different processes that often occur during the first stages of customer engagement, such as identity verification, risk and compliance checks, and account creation.
Companies are required to gather the necessary information from users and ensure that the process is user-friendly. If done correctly, customer onboarding can be an opportunity to turn first-time users into enthusiastic and engaged customers who are excited about using your product or service.
Users’ first impression of the company comes from their onboarding experience. Suppose they have to jump through hoops to verify their identity or provide too much personal information. In that case, they’re likely to be turned off and look for another provider. Conversely, if the process is simple, they’re more likely to give the company a chance. That’s why it’s so important for companies to focus on creating a great customer onboarding experience.
The onboarding process for any business is vital. It’s even more critical for companies in the digital age where customers expect a quick, personalized, and intuitive experience from the moment they sign up. The key to providing excellent customer onboarding is to find the perfect balance of protection and convenience. Too much security can make the process cumbersome and time-consuming. At the same time, too little security can leave your customers vulnerable to fraud. It’s crucial to find a happy medium that will give your customers peace of mind without making them jump through hoops.
We all know that the customer onboarding process can be a pain, especially when it comes to digital channels. Customers are often required to provide sensitive information to verify their identity. This can deter many customers who would rather not share this information online. So how can you ensure that your digital onboarding process is satisfactory?
There are a few things you can do to make sure your customers have a positive experience with your digital onboarding process:
As more and more businesses move towards a digital model, onboarding new customers has increased in importance. In the past, customer onboarding was primarily a face-to-face process. With online commerce and communication, that is no longer always possible. Businesses need to find new ways to verify customers’ identities and ensure they are who they say they are. One way to do this is through digital identity verification.
Identity verification is the holy grail of digital onboarding. With an efficient identity verification process in place, you can easily eliminate most types of fraud. Identity verification also helps you provide a better customer experience by removing repeat questions and frustrating forms that require redundant information.
Customers today expect a seamless and frictionless experience when they sign up for a new service. With so many options for businesses to choose from, digital onboarding and identity verification have become crucial components of early-stage customer experience. By verifying identity and providing a user-friendly onboarding process, companies can ensure that customers can quickly and easily access their new service.
The last thing you want is to have your account opened and funded but not activated because of a missing step. A successful digital onboarding process involves several different stages. Each step of the onboarding process impacts the next, so getting them right from the outset is important. The steps can be grouped into four phases:
When you’re introducing digital onboarding to your business, you want to find a solution that is easy to integrate. Digital onboarding is not just about checking boxes but also about creating an engaging experience for your customers. You can achieve this by using tools such as video verification.
Fully-Verified’s real-time, human, video identity verification technology allows you to quickly verify the identity of anyone, anywhere. Here is an overview of the process:
Take your digital onboarding processes to the next level with our options of verification:
Digital onboarding is essential to any company, big or small. Digital identity verification makes sure the user is who they say they are. Fully-Verified gives companies an easy and cost-effective way to ensure that the customer’s identity has not been compromised by fraudulent activity.
Fully-Verified was created as answer to its founders collectively losing over $150 000 to various types of fraud in their eCommerce businesses.