Video KYC now available in India

RBI (the Reserve Bank of India) has now permitted fintechs, banks, and other financial institutions to use new customer onboarding methods. The focus is predominantly on video based solutions as these provide the most security.

Video Based Customer Identification Process (V-CIP), as the RBI refers to video KYC, is introduced to capitalise on the growth of digital channels. It’s goal is to make it easy for end users to verify themselves. The new legislation aims to encourage online customer onboarding as opposed to requiring users to verify themselves offline.

It’s quite common that diligently performed video KYC procedures are safer than face-to-face identity verifications done at physical branches. This is mostly because video identifications are backed by AI, machine learning, automated document recognition, and of course are recorded and stored on video. This is also backed by presence of trained verification specialists who are there  to guide and oversee the whole process.

The video KYC process in India will be connected the already working government issued verification system – Aadhar and users will be able to use their e-PAN numbers and PAN cards. Different methods are available depending on what type of institution is performing the verification. It also poses the requirement of obtain consent for data processing as well capturing live location of the user to ensure they are actually in India.

How does video KYC work in practise?

  1. Information about user is received via API
  2. User can choose to be verified using their smartphone or using their computer
  3. Document details are captured on live video: screenshots of PAN Card, other identity documents, selfies etc.
  4. Documents are automatically read and information is automatically extracted and validated
  5. Face recognition between picture on document and person showing it is done
  6. Liveness and fraud prevention checks are conducted
  7. The whole process is recorded on live video
  8. Outcome of verification process is assigned
  9. All information gathered during the procedure is automatically sent to client via API

What’s the benefit for companies using video KYC?


Most importantly it’s the decrease in how long it takes to onboard a new customer. And as result decreased drop-offs in registration procedures. For you it means your customers will be able to use your services quicker and will be less likely to switch to your competitors. On top of that the security of your system will be increased as video based identity verification solutions are much safer and prevent fraud from happening.

Would you like to know more?

We would be more than happy to show you how our solutions works in practice.

Let us know! Please contact us here and a member of our team will get back to you.

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