FAQ - Personal

FAQ – Personal

What is video identification?

Video identification is a quick, convenient and incredibly secure method of verifying your identity online. The identification is carried out through a video chat between you and our verification specialist. The verification specialist will take a photo of you and your identity document while completing all the required checks in the meantime. You will also be asked to show your document to the camera and tilt it under different angles to reveal the holograms and other security features on it. The entire process is recorded on video.

 

What is an automated video identification?

Automated identity verification is a quick, convenient method of verifying your identity online. It is completed without the assistance of a verification specialist. You only need to take a selfie, a photo of your document and those are automatically sent to Fully-Verified for a review. The entire process is recorded on video.

 

What do I need to get verified?

You will need:

  • A computer with a webcam or a mobile phone with a camera.
  • Valid identity document.
  • A stable Internet connection. 

 

How to prepare for the video identity verification?

To assure that the identity verification process will be completed fully, without any problems or delays:

  • Ensure you have a stable Internet connection, as a minimum we recommend: download 1 Mb/s, upload min. 256 kb/s.
  • Use a device with a high-resolution camera (mobile devices are recommended).
  • Start your identity verification in a quiet, well-lighted room.

 

How long does an identity verification process take?

Video identity verification with a specialist takes 5-7 minutes. Automated identity verification can be completed in one minute!

 

How can I make sure that my automated identity verification without the assistance of a verification specialist will be accepted?

Before submitting photos for review make sure that the document on the provided photos is:

  • Readable
  • Make sure that the whole page/sides of the document are fully visible and that your fingers or light reflections are not covering any information on the identity document.
  • Use a device with a high-resolution camera (mobile devices are recommended).
  • Use an identity document that we support. Fully-Verified accepts international passports, national ID cards, and driving licences. The document:
    • must include a photograph of the document owner,
    • can’t be written by hand, all the personal data must be machine written.
    • If the document is not written in English or bilingual (national language and translation), at least the personal information must be written in Latin/Roman script (for example documents only written in Cyrillic or traditional Chinese characters are not accepted).

For a full list of supported documents, contact us here.

 

Do I have to pay for identity verification?

Our identity verification is free for you as a user.

 

How will I know what is the result of my identity verification?

You will be informed by email when the identity verification process is complete. Shortly after, you will see the result on the account you were signing up for.

 

What happens with my data?

We only collect data related to the identity verification procedure. After your identity verification, your data is safely stored for a limited amount of time. Afterward, it’s deleted. For more information please see our privacy policy.

 

Will my data be encrypted?

Yes, it will be encrypted to ensure the highest level of security. For more information please see our privacy policy.

 

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