FAQ - Business

General

FAQ – Business General

What type of identity verification does Fully-Verified offer?

Fully-Verified offers a video identification solution where users identity and documents can be verified during a live video stream with the presence of a human verification specialist. Fully-Verified also offers an automated video identification solution where the same can be done without the presence of human verification specialist. All the user has to do is follow the on-screen instructions: capturing a selfie, pictures of the document, and perform liveness checks (which can be customised per customer).

 

Can I use Fully-Verified to verify age?

Yes, Fully-Verified services are well suited to verify the age of your customers. Our software extracts the date of birth from the identity documents and automatically calculates the age of the document owner.

 

Will the process be easy to follow for my customers?

Our identity verification process is designed to be simple, quick and convenient. Fully-Verified provides a multichannel solution, that enables customers to verify themselves using mobile phones and Web, whenever and they want to. The whole process takes only a few minutes, and we provide instructions throughout the whole process.

 

What do my customers need when identifying?

They will need only:

  • A computer with a webcam or a mobile phone with a camera.
  • Valid identity document.
  • A stable Internet connection.

 

Can I assign agents from my own call centre?

Yes, you can use your own agents. We offer our software in a SaaS model as well as Full Service with our verification specialists.

 

Can Fully-Verified be integrated with my system?

Yes, it can be integrated through our API. The process is very easy to implement. To know more contact us here.

 

What is the advantage of Fully-Verified and basing the identity verification on a video stream?

Fully Verified provides banking-grade identity verification with speed and accuracy. We are proud to present a solution which can verify customers quickly with ease and convenience without sacrificing the security and AML compliance on the way.

We based our identity verification process on video stream to eliminate the possibility to use printed photos of documents and selfies, pre-recorded videos, 2D, and 3D masks or any other spoofing method.

 

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