Remote identity verification makes it easier to function in virtual reality. It allows companies, institutions, and organizations to confirm the identity of their customers and eliminate the risk of theft, fraud, and forgery. 



Today, identity verification is needed more than ever. Reports in various countries around the world show that identity theft, frauds related to the takeover of bank accounts, credit cards or mobile devices are growing and generate losses of 17 million dollars (in 2019).



2020 was certainly a turning point for the entire identity verification industry. The new reality caused by the pandemic meant that we went even more into the remote world, looking for solutions in this space that could help us run our own businesses and protect our personal data. The trust of customers has also become an important value. This trust should be built through compliance with relevant regulations and transparency. With that in mind, let’s take a look at the leading trends for identity verification in 2020.



The domination of the mobile world

For several years now, the activity of Internet users on mobile devices has been growing significantly. Currently, ⅔ of the world’s population owns a mobile phone. Smartphones are used by ¾ of all phone users. According to statistics, 70% of internet traffic (internet data flow) happens via mobile devices. The dominance of mobile devices is an extremely important trend in identity verification.

Increasing activity on these devices also contributes to the increase in the fraudulent use of smartphones. Many users keep passwords on their phones or make purchases using public WIFI. These types of habits are used by potential fraudsters. Businesses must try to find ways to provide adequate service to their customers with the best possible security measures. The identity verification should be tailored to the users of mobile devices. A phone call or taking a few selfies to verify identity may not be sufficiently immune to voice modifiers or inventions such as 3D masks. Therefore, there is more and more emphasis on increasing the security of identity verification solutions, where the dominant medium is the video stream, not just photos.



The world in the age of a pandemic

The coronavirus pandemic has redefined reality and made isolation, limited social contact, and remote work the new norm. Many companies and institutions had to adapt to new practices and equip their businesses with an appropriate identity verification service. According to Statista, the risk of worldwide remote fraud has increased to 45% since May, with respondents forecasting an increase to 60% over the next year. The same applies to attacks on unsecured remote desktops, which increased by 400% in March and April alone. 

For many companies, identity verification has become the only solution to ensure security for themselves and their clients. Many of them had to quickly introduce appropriate solutions, e.g. banks, offices, medical or government institutions. Remote services have become a necessity, not an option. Even if the situation will improve, most companies won’t go back to outdated methods, if the current ones work well. 





Social media thefts and deepfakes –  the scams of our time

The increase in technology not only had a positive impact on the world but also gave new tools to fraudsters and criminals. Advanced thefts, such as those involving the use of synthetic identity or social media, and technologies used in them, like deepfake, are the main threat today. 

The number of deepfakes within a few months increased by 84%. This technology became available to everyone and was undoubtedly a threat. Something that was intended to be used only for humorous purposes inspired the dynamic development of other technological inventions such as 3D masks. The Japanese company Kamenya Omoto, which produces masks for theater groups on a daily basis, has started a project in which it pays Tokyo residents in exchange for providing models of their faces. Models are scanned and printed in 3D printers. Manual corrections are also applied to the finished project so that the mask resembles a human original. The masks sell for around $ 700, and the face donor can expect a financial gain if it turns out to be a hit. The availability of such masks can have serious consequences for companies and institutions that do not have adequate security. The same is with deepfake technology, which is developing so rapidly that practically every person is now able to create such a visualization using a face-changing application and voice modifier.


At Fully-Verified, we are prepared to prevent theft and fraud using modern technologies. The verifications are recorded on video, which already excludes a lot of fraudsters. Both our products – Self-Verify and Live-Verify – are comprehensive verification processes that are controlled by specialists. When the process is done live in the presence of the operator, the specialist can detect all irregularities in behavior or errors in documents. A specialist is supported in this by artificial intelligence, including face recognition technology. If there are doubts, the specialist is able to carry out additional steps that are able to confirm the identity of the verified person. In the case where the user verifies himself, the finished process is checked by a specialist. As with Live-Verify, the presence of a human improves the procedure and makes it extremely safe.





Development of biometric technology

Biometric technology started to be used on a large scale in the second half of the 20th century. The last few years showed how much there is to discover in this matter. Biometric features are used as additional security features on identity documents. Until recently they were used only in passports but now they can be found also in ID cards. The most common are fingerprint biometrics and retinal biometrics. The latest research indicates hand blood vessel biometry as a method with the highest proven accuracy so far. Biometric technology has become more common in everyday activities. Amazon One, a device that uses biometric technology, allows you to connect a person’s hand to his credit card and make a payment with a simple movement of the hand. Amazon itself emphasizes that the technology is based on a hand scan, as this seems to be more private than other alternative methods, such as a face scan. Amazon also ensures the full security of the stored data, as well as the possibility of deleting it at the customer’s request.

The market of biometric technologies has been gaining importance for years and is growing very dynamically. Statista forecasts that in 2020 the global value of this market will amount to approximately 19 billion dollars. In 2021, this value is expected to amount to approximately 22 billion dollars, and in 2025, the estimated value of this market branch is to reach approximately 40 billion dollars.

Telemedicine to the rescue

The coronavirus pandemic has turned the world upside down. Medical facilities have become particularly vulnerable to fraud. Confusion related to health care meant that most facilities were not prepared to provide remote services and appropriate patient verification. In February, the CMS reported that telemedicine services remained at 0.01%, rising to 43% in April in the US alone. Identity verification in telemedicine helps to keep patient data secure and access specific services only to those who are entitled to them. Identity fraud in the medical industry has increased in recent years, and the need for verification has become a trend that will continue to grow in the next months and years. 


2020 was a dynamic year full of surprises. The trends that shaped 2020 have influenced the identity verification industry, and some changes seem to be inevitable. Market research shows that the identity verification industry will continue to grow.  The awareness of the need for this service is still growing, and this year has shown on many levels how important it is for the proper functioning of companies and institutions. Regardless of what we can expect in the coming year, it is worth being prepared for all possible scenarios and approaching the security issue as a priority.


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Fully-Verified was created as answer to its founders collectively losing over $150 000 to various types of fraud in their eCommerce businesses.